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About Clear-Cut
Contact Us

Copyright © 1997-2011
Clear-Cut Computing Corp.
PO Box 369
Farmingdale, NY 11735

(516) 845-4081

info@clearcutcomputing.com
http://www.clearcutcomputing.com

Computer Support Plans
Remote --- Telephone --- Onsite

REMOTE SUPPORT IS AVAILABLE!

To start a remote support session, follow these instructions:

  1. Call us first to make the arrangement (call: 516-845-4081).
    -OR-
    Click here to setup a SCHEDULED remote session.

  2. Click on one of our servers (we will tell you which one):
                      

    Server Auto       Server B       Server C       Server D      Server LoRes

  3. Enter a password for our session (you make it up, and you ONLY tell us when you call us).

  4. Have your VISA, MASTERCARD or AMEX card ready; we only charge it after we fix the problem, and if we don't help you, we don't charge you!
      

Rates and Options:
$39 for up to a half hour
of general support

Perform Maintenance
Install updates
Adjust Pop-Up Blocking software
Diagnose a problem and suggest a repair
Check backup software
...and more
$69 per hour for
general support

Training
Some software installation
Software support
Software customization
Improve your online safety
Setup certain peripherals (camera, scanner, printer)
...and more
$89 for a remote
PC Tune-Up

Remove Spyware
Remove Viruses
Clean-up hard drive
Fix configuration problems
Speed-up computer
Uninstall unwanted/unneeded software
...and more

OTHER SPECIAL RATES:

  • $49 for remote Mail Merge Support (You send us the files, and description of what you want done and we'll send you back the completed work - and make any adjustments remotely if necessary. Includes one data source, one labels form and one letter form.)

  • $19 for a remote diagnosis of your computer system problem

    NOTE: Our basic remote support software solution requires no program to be installed on your computer, and it does not use a third party. Other services (such as GoToMyPC, eBlvd and LogMeIn) require you to connect to their computer network first. You may feel uncomfortable trusting them. With Clear-Cut Computing's solution, you are connecting to OUR computer in OUR office ONLY!


    OTHER SUPPORT OPTIONS AVAILABLE

    ONSITE SUPPORT
    With our Onsite Support Plans, you buy a block of hours to use over a period on one year. These hours can be used for any of our labor related tasks (repairs, setup, training, desktop support, etc. - this is why we do not call them simply "service contracts"). Plans are available in 12, 24, 36, and 84 hour blocks. The more hours you buy, the more you save over our normal hourly rate. Payment plans include annual, quarterly and monthly - these too, include discounts. Some customers have used this to save money on a large computer project! For more information, click here to read our brochure.

    TELEPHONE and REMOTE SUPPORT
    Sometimes you have a question that you need a quick answer on. Maybe you're having trouble with a program (Word, Excel, PowerPoint, Publisher, Access, Web Design, Windows, and many more). Maybe you are trying to upgrade your computer and need help. Perhaps your computer is malfunctioning and you need ust to talk you through it - or connect remotely to it and repair it. For these cases (and more) we offer telephone supprot plans. You buy a block of time (3, 5 or 10 hour plans), at a discount off our normal per minute rates, and you have a year to use that time. For more information, click here to read our brochure.